Privacy Policy
Privacy Protection is one of our principles and goals at Pro Cochin House Shifting and Moving Packers. We only collect information that’s absolutely required to ensure safe, efficient, and reliable relocation services. If you contact us by Web /app, book our services or make a quote request, the name, phone number, email address, pickup and delivery addresses, and the nature of the items you are moving will be collected.
All these things are used to compile quotations, set up appointments for your move, arrange for all transportation needs, answer the enquiries of our clients, provide amendments to our customers after the move, and share important information.
We might also keep limited technical information, including your IP address, browser type, and what pages you visit on our website (to improve the functioning of this site and the user experience).
We don’t sell or rent your personal data to 3rd parties. Only trusted individuals who are needed to provide your relocation service are informed of this information. We maintain that only legal information is shared. Your information is protected from unauthorised access, use, modification or disclosure by taking reasonable security measures. We make sure that we are working in accordance with the industry standards for security. Although there is no guarantee of the protection of information if you share it on a duplicate site. Please make sure you are sharing your information only on the official site (www.procochinpackersandmovers.in) to avoid mishaps.
Booking, Services, and Customer Responsibilities
You are welcome to our services in Packers and Movers. As you use our website and/or sign up for any one of our packing, moving, transportation, storage, or relocation services, you agree to abide by the terms and conditions listed on this page. It is the customer’s responsibility to submit verified information collecting pick-up and delivery, contact information, inventory, preferred moving dates or any special handling needs. Inaccuracies or omissions may result in delays, extra costs or interruptions in service. Reservations are dependent upon vehicle availability, route access, and schedule.
Customers are advised to inform the movers in advance before the transportation if there are fragile, valuable, hazardous or delicate items, as they may be specially handled. Restricted or illegal items will not be transported at any cost. Our service team has the right to refuse such transport.
See Terms of Service Section
Data Protection, Refund Policy, and Policy Updates
Your personal data is collected and used only for the duration it is needed to give you our services. Besides that, it’s only used to keep our business records, to allow business to be carried out, to help settle complaints, and to meet requests genuinely, or for any other legal purpose that you have told us about. We are always ready to update and/or correct information provided to us. Please contact us anytime. Customers should also review the privacy policies of our websites that they visit before complying.
Refund Policy: A full or partial refund may be provided if a cancellation request is made before the scheduled packing or move date, depending on the stage of booking and any expenses already incurred.
Once packing, loading, transportation, or any part of the moving service has commenced, refunds are generally not available.
Exceptions may be considered only in exceptional circumstances where the service cannot be completed due to a genuine and serious reason, such as a medical emergency or other unforeseen events beyond the customer’s control. Any refund request in such cases will be reviewed on a case-by-case basis.
Change in Privacy Policy: Our Privacy Policy may be updated from time to time as required to accommodate changes in our services, legal obligations, or business operations. Our page gets updated whenever there is a change or addition to the disclaimer and updated policies, and by using our website or its services, you are agreeing to accept any changes to these terms or the updated disclaimer and policy.
